Refund Policy

At Uzuren Ltd., we strive to provide the highest quality services and ensure customer satisfaction. If, for any reason, you are not completely satisfied with our services, we offer a 12-day refund policy.

### **1. 12-Day Free Refund Policy**

- You are eligible for a full refund if you cancel your service within 12 days of the initial purchase.
- The refund request must be made within this 12-day period. Any requests made after this period will not be eligible for a refund.

### **2. How to Request a Refund**

To request a refund, please contact our support team at **support@uzuren.com** with the following information:

- Your name and contact information.
- The service for which you are requesting a refund.
- The date of purchase.

Our team will review your request and process the refund within 5-7 business days if it meets our refund policy criteria.

### **3. Conditions for Refund**

- The refund policy applies only to initial purchases and not to renewals, upgrades, or additional services.
- Refunds will not be granted if we determine that the terms of service have been violated.
- Refunds will be processed using the original payment method. Please note that it may take additional time for your bank or credit card company to process and apply the refund.

### **4. Non-Refundable Services**

- Services such as domain registrations, SSL certificates, and any third-party services purchased through Uzuren Ltd. are non-refundable.
- Any fees associated with payment processing or currency conversion are non-refundable.

### **5. Changes to This Refund Policy**

Uzuren Ltd. reserves the right to modify or update this Refund Policy at any time. We will notify you of any changes by posting the updated policy on our website.

### **6. Contact Us**

If you have any questions or concerns about our Refund Policy, please contact us at:

**Uzuren Ltd.**  
13 Highdowns, Hatch Warren, Basingstoke, England, RG22 4RH  
Email: **support@uzuren.com**